These terms govern any order placed with Art Print LLC ("ARTPRINT", "we", "us"), a Florida limited liability company with US operations in Orlando, FL, and our own production facilities in Bogotá, Colombia.
By placing an order with us, accepting a quote, or signing a purchase order, you ("the customer", "you") agree to these terms in full.
All quotes are valid for 30 days from the date of issue, unless stated otherwise in writing. Quotes are based on the specifications you provide; changes to size, quantity, finish, structure, or artwork after the quote is issued may result in a revised quote.
An order is considered confirmed when (a) you accept the quote in writing (email is sufficient), and (b) you submit the deposit per Section 3. Production does not begin until both conditions are met.
Minimum order quantity is 100 units per design. Custom quantities below this minimum may be considered case-by-case at our discretion.
Standard terms for first-time orders:
Accepted payment methods: wire transfer (USD), ACH, and credit card (subject to a 3% processing fee). Net-30 terms may be extended after three completed orders, subject to credit review.
All prices published on our website include applicable 6.5% sales tax. Shipping is calculated separately and quoted at the time of order confirmation.
You retain full ownership of all artwork, designs, logos, trademarks, and brand assets you provide to us. We claim no rights to your intellectual property beyond what is strictly necessary to fulfill your order.
You represent and warrant that you have the legal right to use and reproduce all artwork submitted, and that doing so does not infringe on any third party's rights. You agree to indemnify us against any claims arising from such infringement.
Files you submit are archived for 5 years for the purpose of facilitating reorders. We do not share, license, or use your artwork for any other purpose.
Digital proofs are sent for your approval before any print run begins. Production starts only after you approve the proof in writing. You are responsible for verifying spelling, layout, dimensions, and color targets in the proof; once approved, errors discovered post-production are not eligible for free reprint under Section 7.
We hold to a ΔE < 2 color tolerance against your specified Pantone targets. We over-run orders by 2–3% to ensure you receive at least the quantity ordered. Over-runs are not invoiced.
Reject rate on print defects is locked under 0.5%. Bags with print defects exceeding this threshold are excluded from delivery and not invoiced.
All bags are FDA-compliant for food contact (21 CFR 175/176/177). Certificate of Compliance available on request with any shipment.
Standard lead time is 20 days on average from artwork approval to delivery at your US warehouse. Reorders with archived artwork ship in 12 days.
Title and risk of loss pass to you upon delivery to the carrier at the US port of entry, unless we have agreed to a different Incoterm in writing.
For shipping costs, surcharges (Alaska, Hawaii), Canada/Mexico orders, and customs procedures, see our Shipping policy.
We warrant that all products will conform to the approved digital proof and to the specifications confirmed in the order, subject to industry-standard tolerances on color, dimensions, and material weight.
Claims related to print defects or non-conformance must be submitted in writing to hello@artprint.co within 48 hours of delivery, accompanied by photographs of the affected goods. Claims submitted after this window are not eligible for free reprint or refund.
For our reprint and refund policy in the case of confirmed defects, see our Returns & refunds policy.
Our total liability under any order is limited to the value of that order. We are not liable for indirect, incidental, or consequential damages, including lost profits, loss of goodwill, or business interruption.
You may cancel an order before production begins (i.e., before artwork approval) at no cost. After artwork approval, the order is considered in production and cancellation is not possible — the order will be completed and invoiced in full.
If we cancel an order due to our inability to fulfill it (capacity, force majeure, etc.), any deposit paid will be refunded in full within 14 business days.
Neither party is liable for failure or delay in performance caused by circumstances beyond reasonable control, including but not limited to natural disasters, government actions, labor disputes, supply chain disruptions, or pandemic-related restrictions.
If a force majeure event prevents performance for more than 60 days, either party may terminate the affected order without penalty, with refund of any deposit minus costs already incurred.
These terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles.
Any dispute arising from these terms or any order shall first be submitted to good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration in Orlando, Florida, under the Commercial Arbitration Rules of the American Arbitration Association.
We may update these terms from time to time. The version in effect at the time of your order acceptance is the version that governs that order. The current version is always available at artprintpackaging.com/terms.html.
For questions about these terms or any order, reach us at hello@artprint.co or via the channels listed on our contact page.